ABOUT SERVICOM

SERVICOM is a mechanism for driving service excellence in the Nigerian public sector. It seeks to create a culture of accountability and responsiveness within government agencies, ultimately improving the lives of Nigeria citizens by ensuring they receive better public services.
 
What SERVICOM DOES
SERVICOM undertakes several key activities and functions:
Developing service standards: SERVICOM works with government ministries, departments, and agencies [MDAs] to establish clear service standards and benchmarks.
These standards outline the expected quality and timeliness of services provided to citizens.

Monitoring and Evaluation: SERVICOM actively monitors and evaluates the performance of MDAs to ensure they adhere to the established service standards. This involves conducting regular assessments and surveys to gather feedback from citizens on their experiences with government services
Citizens Feedback Mechanisms: SERVICOM encourages citizens to provide feedback on government services, both positive and negative. This feedback is collected through various channels, including hotlines, websites, and physical feedback forms. The information gathered is used to assess MDA performance and make necessary improvements.
Capacity Building: SERVICOM offers training and capacity building programs for government officials to enhance their skills and knowledge in service delivery. This training aims to improve the capacity of government employees to provide quality services to the public.
Advocacy and Public Awareness: SERVICOM engages in advocacy efforts to promote the importance of service delivery excellence and citizen’s rights to quality government services. It raises awareness among citizens about their rights and the mechanisms available for seeking redress for poor service.

Service Improvement Initiatives: SERVICOM initiates and supports projects and programs within MDAs to improve service delivery. These initiatives may include process reengineering, digital transformation, and other measures aimed at enhancing the efficiency and effectiveness of services.
Promoting Accountability and Transparency: SERVICOM seeks to eliminate bureaucratic bottlenecks, corruption, and inefficiency within government agencies. It encourages transparency in government operations and holds MDAs accountable for their service delivery.
Overall, SERVICOM plays a crucial role in driving service excellence in the Nigerian public sector. It ensures that government agencies prioritize the needs of citizens, provide services that meet established standards, and are responsive to feedback and complaints from the public. Through these activities, SERVICOM aims to improve the lives of Nigerian citizens by ensuring they receive better and more efficient public services.